How a top-tier LNG producer filled more seats.

The challenge: complexity nobody could see in one place

The producer operates LNG and natural gas liquids across multiple sites and a remote island plant, employing thousands of staff and contractors who move between sites by air, sea, and land. Travel wasn't occasional — it was continuous, operational, and safety-critical.

To manage it, the organisation ran separate systems for land transport, guesthouse and accommodation management, and leased aircraft and ferries — each stitched to the others through bespoke, commissioned customisations. Only 20% of travel logistics were automated. The remaining 80% was considered too complex to mechanise and was handled manually, on spreadsheets, by people at counters.

The specific problems compounded each other:

• Different transport types needed different booking, delivery, and check-in processes
• Multiple currencies made budgeting and reconciliation slow and error-prone
• No central system meant no real-time data and no seamless integration between tools
• Organisation-specific workflow customisations had to be rebuilt and maintained for every transport vertical
• No ownership of, or influence over, the technology roadmap for core booking workflows
• No effective way to balance seat allocations between travel groups — too many empty seats, too little flexibility for last-minute travel

"We didn't have a central point where we could talk to all of this in a very seamless manner," the organisation's Planning & Operational Excellence lead explained. "And we also struggled with ensuring that each of these applications were able to accommodate our unique requirements."

The solution: one white-labelled hub over everything they already ran

UnityTrip delivered a custom, white-labelled platform that sat above the producer's existing travel assets and content, aggregating disparate options onto a single interface. Rather than ripping systems out, UnityTrip orchestrated them — and brought the manual 80% into an automated, policy-governed workflow.

• One central portal aggregating commercial, leased, and owned transport in a single booking experience
• Multi-layered travel policies assembled and enforced from one place, consistently across every traveller and role
• An AI-powered, fully cloud-based system accessible from any device
• Go-show automation — last-minute self-service booking that previously only counter staff could handle
• Up-to-the-minute expenditure tracking and notifications as travel quotas approach

Critically, this was a six-week soft-launch migration to the cloud — not a multi-year replatforming project. The organisation went from intricate manual coordination to efficient, automated procedures in weeks.

The results: more seats filled, lower cost, safer journeys

Seat utilisation rose to 90%, against a ~40% average for comparable small-fleet operations. No-shows fell by 50% — the platform automatically converts a no-show into a go-show, filling the seat with a traveller who needs it rather than flying it empty. Every empty seat avoided is both cost recovered and carbon avoided.

Real-time tracking gave the organisation instant visibility of spend and of under- or over-utilised resources. Multi-currency budgeting was solved. Compliance with travel policy improved, and the administrative load of enforcing it fell. Employees could book multi-modal trips — including from the remote island plant — from any device, without compromising the door-to-door safety reporting the organisation requires.

One capability stood out as genuinely new: because UnityTrip orchestrates owned and shared assets, the producer can now share transport resources with its corporate customers and joint-venture shareholders — extracting more value from aircraft and vessels it had already committed to. This is the asset-sharing model that no commercial travel tool reaches, because it isn't commercial inventory; it's the customer's own and its partners' assets.

"People are happier," the same lead noted. "Employees can access the system from almost any device. Go-show is automated now — you can do that booking yourself at the very last minute. That's something only the people at the counter could handle before. I feel a sense of limitless opportunity that we could do so much more."