For the people who run the aircraft, vessels and camps

Fill the seats you already pay for.

UnityTrip fills the seats an organisation already pays for. On a leased aircraft, a crew boat or a camp bus the cost is fixed before anyone books, so a seat that flies empty is money spent for nothing and a traveller left behind is a day lost at the site. The industry average for comparable small-fleet flying is 40% of seats occupied, because bookings are first come, a no-show costs the traveller nothing, and a seat freed at the last minute flies empty.

UnityTrip replaces first come with entitlement. A priority matrix ranks passenger types and trip reasons, quotas cap how much of the capacity any group can take, booking windows stage demand, and a displacement rule decides who waits when the flight is full, with the reason recorded and the displaced traveller first onto the next departure. The rules run when a seat is booked and again when a seat is freed, so the manifest is decided by policy rather than by whoever phoned the desk last.

  • The seat is allocated, not sold. The medevac boards unconditionally, rotation crew fill their seats, leave travel and dependants board within their quotas, and the visitor waits. The order is stated in advance and applied the same way every time.
  • A no-show costs the person, not the flight. Penalty points scaled to how close to departure the seat was dropped, exceptions for reasons that deserve them, and a suspension that still lets a colleague book on the traveller's behalf. The freed seat goes to a go-show, a prepared traveller who takes it minutes before departure.
  • The figure. Utilisation from a 40% industry average to 90%, and no-shows cut by half, on the same fixed cost. Basis at benchmarks.

What operations can require

  • A manifest that is the record. No boarding without a booking number, a live manifest per flight and per sailing, and the two channels, business and private, sharing one departure under one set of rules.
  • A displacement decision nobody argues with. Deterministic, reason recorded, waitlist attached. The dispatcher decides the exception; the rule decides the rest.
  • A weather day handled as one event. A cancelled sailing is rebooked as a cohort under the same priority order, rather than as fifty phone calls.
  • Rules that change without a vendor. The priority order, the quotas and the booking windows are a policy document the operation configures. A new quota or a new booking window is a change to the document, not a change request.

Put together, that is capacity management on transport the organisation already owns: every seat allocated by a rule the operation wrote, every empty seat a decision somebody can see, and the manifest the single account of who moved.

What operations can ask of any booking tool

One question: can the engine refill a seat freed twenty minutes before departure, and show who it chose and why? If the answer is a person with a phone, the seat flies empty and the record never shows that it did.

What it needs from you

The rules you already apply by hand: who outranks whom, how many seats each group may take, how far ahead each group may book, and what happens to a no-show. Written once into the Policy Builder, free and without an account, they become the document the engine executes.

For the review, read access to the booking records and the manifests. The review reconciles what was booked to who flew, and returns the ten largest recoverable opportunities ranked by money, with the rows that prove each one: the empty seats, the no-shows, and who was told no.

Common Questions

Who boards when the flight is full?

The priority matrix decides, in an order the operation wrote in advance: passenger type and trip reason, with medevac at the top and business travel outranking private travel on the same departure. When a higher-priority traveller needs the seat, the displacement rule names who waits, records the reason, and puts them first onto the next departure. The seat allocation guide sets out the seven elements.

What happens to a no-show?

Penalty points, scaled to how close to departure the seat was dropped, so a last-minute no-show costs more than an early cancellation. Reasons that deserve an exception get one. Accumulated points suspend the traveller's self-booking, not their travel: a colleague can still book for them. The freed seat is offered as a go-show rather than flown empty. The no-shows guide has the mechanics.

What does the dispatcher still decide?

The exception. The rule decides the seat, the quota and the penalty, identically every time, and the record keeps the reason. The dispatcher decides what the rule cannot see: the traveller who should not travel today, the departure held for a medevac, the visitor who matters more than the matrix says. Those decisions go into the same record, with their reasons, so the next decision starts from a complete account. That is the whole deal, audited exception management: the dispatcher is empowered to make the exception and accountable for it, because the record holds the exception and its reason together.

Does one policy cover the flight, the boat and the bus?

Yes. A crew change is one journey, one booking number and one policy document across a chartered flight, a crew boat and ground transport, with quotas per sector and per peak or off-peak sailing. The crew change page sets it out.

How many seats flew empty last week, and who was told no?

If the answer comes from memory rather than the record, the review starts there.

Talk to us How the review works